Matrix Management

What’s in a Word?


About 100,000 GBP, when the word is banned from the boardroom.

Organizations we work with are often undergoing transformations, and we recently found ourselves in another period of transition with one of our customers.

Typically, organizational change equates to de-prioritising training, even though the skills you acquire might make you better able to cope with the new responsibilities. Nothing new here, you might say. But in this particular customer our skills development around working in their organizational matrix was very well received. So much so that in spite of the changes taking place, our workshops were fully booked.

So imagine the shock, frustration and bewilderment when the training is abruptly cancelled – and why? Well the incoming CEO doesn’t like, agree with, or believe in the “M” word, ‘Matrix’.

Fortunately, the quality of relationship with the organization, the ringing endorsement of the value delivered to the company so far, plus the pragmatic realisation that more help is needed has brought us back into a good place.

One piece of work remains however – how to describe the organizational structure formerly known as, “The Matrix?”
We find ourselves using the phrase, “The globally integrated organization” What words do you use to describe the way of working in your complex company?

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