On outsourcing providers and buyers

Tim Mitchell, Global Integration

Global Integration’s Tim Mitchell recently shared some advice with writer Malcolm Wheatley for a piece the writer was researching for  Procurement Leaders, Executive Network. (You can see a link to the full article below.)

Working with external partners, including in an outsourcing context,  has always been important, but is becoming ever more critical and complex. It is becoming increasingly important to work in an integrated way with suppliers, partners and customers to come together to deliver added value to all of the partners.

Problem ‘symptoms’ include a mutual lack of trust, micromanagement, corporate culture clashes caused by different ways of working, high levels of escalation of problems, and an inability to get the best out of each other.

It is as  important to develop an open and shared way of working to get the best out of relationships as it is to get the shared technologies right. The article by Malcolm Wheatley drives this home, and produces the statistics to support it.

Notable from the original report? 71% of  BPO clients expect their partners to be able to adapt to changing industry demands, yet 67% of suppliers are forced to clear even the smallest changes with the client.

Why not:


Educate yourself further with a few more or our online insights:

30 years of experience learning with a range of world class clients

We work with a wide range of clients from global multinationals to recent start-ups. Our audiences span all levels, from CEOs to operational teams around the world.  Our tools and programs have been developed for diverse and demanding audiences.

View more of our clients
Two woman talking with a cup of coffee

Tailored training or off the shelf modules for your people development needs

We are deep content experts in remote, virtual and hybrid working, matrix management and agile & digital leadership. We are highly flexible in how we deliver our content and ideas. We can tailor content closely to your specific needs or deliver off the shelf bite sized modules based on our existing IP and 30 years of training experience.

For more about how we deliver our keynotes, workshops, live web seminars and online learning.

Discover our training solutions