Entries by Laura Ross
Free webinar – Leading the change from virtual, to matrix & digital teams
Our clients are on an accelerating journey to increasingly connected ways of working. Driven by technology and increased business integration they have moved from remote and virtual teams to matrixed and now digital ways of working. Join our free webinar to explore the latest research and thinking in leading this journey. At each step up […]
Customer Satisfaction / NPS – we are in good company
I am delighted to share the results of our 2017 Customer satisfaction survey. We asked just 2 questions that are widely used and correlate highly with overall satisfaction. Thank you if you were one of the people who responded from 38 organizations. Question 1 – Net Promoter Score – Probably the most widely used measure […]
Merry Christmas from Global Integration
Merry Christmas from all of us here at Global Integration
Most managers don’t know your corporate goals
In our work on complex matrix organisations we often hear about the challenge of creating goal clarity. Indeed, it can be challenging when you have multiple bosses and work on multiple teams to reconcile competing goals and prioritize accurately. However sometimes it’s much easier than this. We ask people in our workshops to name the […]
The Contagious Nature of Negativity
This blog is a reflection on leadership learning by a British Army Officer on an expedition that saw a team of 7 individuals complete a 210 mile trek across the Sierra Nevada Mountain range, with an ascent change of 24,000m, taking 13 days. At different parts of the trek the group experienced negativity within it […]
What are the right behaviours for success internationally?
I was talking to a client recently who was looking for a behavioural assessment to identify people and behaviours that would be successful in managing their global matrix organisation. Our approach is to offer assessments around the situation to identify the context and the challenges that people face. However, we are sceptical about anyone’s ability […]
Matrix Management
Ideas, training & consulting for people who lead, manage or work in matrix, cross functional or networked organization structures.
Virtual Teams
Ideas, training & consulting for leaders, teams and individuals in virtual, remote and extended teams.
Global Working
Ideas, training & consulting for people working in global or international organizations or partnerships, and across cultures or time zones.
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