It’s the time of year for our annual client satisfaction survey. The results are always keenly anticipated by the team and announced at our global team meeting. Our objective is to continue to improve the way we work with and listen to our clients. The scores are now in and we are delighted that both […]
Share this page:
Organizational network analysis, using surveys and email analytics to map the informal channels of communication across a company, reveals how unevenly the ‘collaboration load’ tends to be spread across individuals. On the one hand this means a lot of wasted talent – according to extensive research by network expert and professor of Global Business at […]
Extensive studies of communications traffic, and who actually talks to who, have identified unexpected practical information about what makes an effective network, and how this changes with time. Father of the field of ‘organizational network analysis’ (ONA), Prof Rob Cross’s decade of research has revealed that it usually takes 3 to 5 years for a […]
A hackathon: conjures up images of hundreds of techies furiously programming away in a room full of futuristic gadgets, coming up with amazing ideas for how to get us more addicted to our smartphones…. How does this relate to our own day-to-day world of matrix or complex organizations? What can we borrow from how they […]
Three decades ago we were worrying about silos, and we still are today. This is in part because as humans we’ve been hard-wired to build strong bonds with those in our immediate group – and disparage those who are outside (or ‘in-group vs. out-group’ bias as the social psychologists term it). It is also because […]
Can you tell how trustworthy someone is by analysing a sample of their blood? The answer is yes. By drawing blood from people’s arms before and after a psychological test, researchers found that the amount of oxytocin people naturally produced when asked to share money with a stranger predicted how trustworthy they would be. A […]
With Amazon set to clean up once again after this year’s holiday season spending spree – it is worth taking a moment to reflect on how they do it. What is powering them to exponential success is a super slick ecosystem-wide matrix organization. On the other side of the world, Alibaba is doing the same. […]
A lot has been made of the tech giant and Silicon Valley start-up culture of fail fast, take risks, experiment and learn (and rightly so). The question is, can this really translate into big traditional companies who are trying to keep up? Former Intel president Renee James is now CEO of a semiconductor start-up, so […]
Recently French courts ruled that a French Rentokil Director had the ‘right to disconnect’ and ordered Rentokil to pay a 60,000 euro fine. However, it is also right to disconnect – research has found that when it comes to solving complex problems, we are more innovative and effective if we are ‘intermittently on’ versus ‘always […]
Ideas, training & consulting for people who lead, manage or work in matrix, cross functional or networked organization structures.
Ideas, training & consulting for leaders, teams and individuals in virtual, remote and extended teams.
Ideas, training & consulting for people working in global or international organizations or partnerships, and across cultures or time zones.