There are many factors that can subtly (or not so subtly) undermine trust in complex companies (cultural differences, competing priorities, working through technology & misaligned goals – to name but a few). If trust is damaged mangers tend to increase central control and this can lead to delay, cost and dissatisfaction.
Most managers realize this but it can be hard to trust and empower people you may not know well when achieving goals is important or urgent.
In this podcast Kevan Hall, CEO of Global Integration, shares some ideas and tools on how to find the right balance of control and empowerment for your team or organization.
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