Complex companies rely on well defined processes to assure consistent results. Quality management and accreditation systems like ISO 9000 are widely used to specify standards and audit the quality and operation of these processes – but here is an application I hadn’t seen before

On my recent trip to Malaysia I visited this beautiful Chinese temple

Chinese temple

Nothing unusual there, but look what I found on a wall inside -the temple has ISO9001 certification.


I wonder what processes they use and how they measure whether the results are reproducible – could ISO transform religious practices too?

About the author:

Kevan Hall Kevan Hall is a CEO, author, speaker and trainer in matrix management, virtual teams and global working. He is the author of "Speed Lead - faster, simpler ways to manage people, projects and teams in complex companies, "Making the Matrix work - how matrix managers engage people and cut through complexity", and the "Life in a Matrix" podcasts, videos, cartoons and blog. He is CEO and founder of Global Integration. Company profile: .

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