We are seeing a strong trend, particularly in our financial services clients, towards building a much more integrated back office operation. IT / HR and other services are experiencing rapid organization change, cost pressure and often outsourcing.
These are all rational responses in the search for greater efficiencies and can lead to improvements in cost and service levels.
There are however risks. It is common for the early stages of integrated back office implementations to focus on structure and systems changes and to ignore skills.
But running these more integrated back office organizations is complex, it requires new skills for many people. They need to work with colleagues in virtual, remote and matrix teams, they need to operate in a more complex organization structure. Many will need to manage outsourced partners in different locations or cultures and who they may never meet. At the same time it remains essential to deliver fast, stay cost effective and maintain employee engagement.
If you are trying to build a more integrated back office organization and you realize that your people need new skills to make this work see more about our training expertise in this area or contact us to find out more