Articles

Are you Being Served?

The type of service you experience in the air is determined by your cultural background, write Kevan Hall and Jennifer Choudhuri – and it may not be in ways you think.

Source: Are You Being Served, by Kevan Hall and Jennifer Choudhuri, Business Traveller, February 1995

The Dutch or German business traveller will not appreciate the Thai steward smiling at them after spilling coffee on their new outfit. A Thai, Indonesian or Malaysian passenger would understand that the particular smile is part of the elaborate apology process stemming from a holistic view of customer-server relationships.

 

Why not….

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