Matrix Management

Performance Management in a Matrix

One of the challenges in matrix organization structures is how to get good performance management information when an individual has several ‘matrix managers’, often for short periods of time, and no one individual has the total picture of their performance.

I came across a fascinating idea on using tag clouds in performance management at the ‘Investigating Enterprise 2.0’ blog. Use tag clouds (those lists of keywords you see at the side of a webpage where the bigger words indicate those most used on the page or site) to show what individuals are actually emailing, texting or writing about at work.

Tag cloud

Imagine if software could index all of your written output and report what you are actually doing, rather than what you are supposed to be doing or what you think you are doing.

Clearly there are opportunities for abuse and manipulation but it is one example of what the more collaborative Web 2.0 technologies are starting to be able to do.

It’s something we as managers and individuals need to be thinking about – where do we want to use these technologies and what kind or workplaces can we or should we be creating for the future.

What are your views?

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