Life in a Matrix Podcast: Global Account Management (Episode 7)
In this podcast Kevan Hall, CEO of Global Integration, discusses global account management. Global account management has become common in large global organizations and their suppliers but it represents a real step up in complexity from national accounts or other local key accounts management.
Global accounts managers need to be able to cope with complex customers, manage the complexity of their own organizations (which can be harder) and deliver service and sales through matrix and virtual teams – often without traditional hierarchical authority.
A lot of global account management training focuses on sales ability but we also need to recognize and build the new skill levels required for this additional level of business complexity. In this podcast Kevan talks about what makes a global account and what are the key drivers of complexity in managing complex global account teams.
The podcasts dates from 2010 so, although the themes are still relevant, please also see see our updated interactive learning path on global account management here
Educate yourself further with a few more or our online insights:
25 years of experience learning with a range of world class clients
We work with a wide range of clients from global multinationals to recent start-ups. Our audiences span all levels, from CEOs to operational teams around the world. Our tools and programs have been developed for diverse and demanding audiences.
Tailored training or off the shelf modules for your people development needs
We are deep content experts in remote, virtual and hybrid working, matrix management and agile & digital leadership. We are highly flexible in how we deliver our content and ideas. We can tailor content closely to your specific needs or deliver off the shelf bite sized modules based on our existing IP and 25 years of training experience.
For more about how we deliver our keynotes, workshops, live web seminars and online learning.