Start-ups like Dollar Shave Club are upending the FMCG industry by cutting out the middle men such as Unilever, P&G and retailers like Boots – and instead using the internet to sell direct to consumers. It is technology, an entrepreneurial mindset and their lazer-like focus on consumer needs that is enabling them to succeed – […]
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At eBay they constantly tweet little parts of a beta version of their website to select users, get feedback and refine before launching across the board. Many customers enjoy giving feedback in return for early access to new features, and to feel part of the process of making something great. This kind of constant experimentation […]
You may have read about the “digital divide” between those who have ready access to computers and the Internet, and those who do not. Now we are observing the digital divide inside some of the world’s most successful companies as investment in digital hubs and new digital talent risks alienating existing managers and professionals. Digital […]
According to HBR’s report entitled ‘the pace of technology is speeding up’, 40% of us had Smart phones within 10 years of them being introduced – whilst in contrast it took 64 years for traditional telephones to reach 40% penetration. Once our product or service becomes digital it becomes subject to exponential change and progress. […]
As technologists have been telling us for many years, different individuals adopt technology at different speeds (see Figure below). Source: Diffusion of innovation, Everett Rogers (2003) This shows the process by which an innovation is taken up over time. Sustainability comes when we reach a critical mass of people adopting the technology. The ‘innovators’ and […]
A lot is being written about ‘digital transformation’ at the moment, making it hard to pick out the helpful insights from the hype. One essential insight that we and our clients are finding extremely helpful is that: technological change is exponential whilst human adaptability, and therefore organizational change, proceeds more slowly. Managing the widening gap […]
Serious money is being poured in to ‘digital’ – with a new Forbes report for Dell finding that 85% of the 500 senior executives surveyed are spending up to a quarter of their total budget on digital transformations. However, is this money being well spent? Even back in 2015, a global survey of managers and […]
Whilst there is definitely a fair degree of hype, the thinking is now, ‘how do we achieve results in a digital world?’ rather than ‘should we bother?’ – with 47% of global decision-makers believing their current business model will be obsolete by as soon as 2020, according to a recent study by Harvard Business Review. […]
Research shows that it actually doesn’t matter which specific technology you choose to use in your digital transformation – so long as it will help you achieve your strategic goals. What’s much more important for success is the culture of the organization that you try to implement it in. So say the results of MIT’s […]
We’re delighted to announce the launch of our new white paper that sets out how to rewire your culture and skills to survive and thrive in a digital world. Forrester predicts that by 2020, businesses using Artificial Intelligence (AI) will steal $1.2 trillion per year from their less digitally advanced competitors. In a large study […]
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