Major cross-border business transactions have been jeopardized because of language and communication difficulties, with direct financial impact. One European outsourcing firm we’ve worked with shared that there’s a tendency for people to call up and involve those they are comfortable with and speak the same language as, rather than reach out to those that would […]
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Actually you are a brand. Others’ evaluation of our performance and potential is a blend of performance, image and exposure. Our level of performance will always matter but it’s naïve to ignore the other two. This is even more relevant as we move to working in a much more virtual world, where people are much […]
I am delighted to share the results of our 2017 Customer satisfaction survey. We asked just 2 questions that are widely used and correlate highly with overall satisfaction. Thank you if you were one of the people who responded from 38 organizations. Question 1 – Net Promoter Score – Probably the most widely used measure […]
In a single boss, single team past, activity and community often came from the same location or function. Nowadays in successful virtual, matrix and digital organizations, activity and community are diverging significantly. People will loosely remain part of business functions to build capability, community and drive functional excellence. However activity is now heading away from […]
Remote and virtual teams can reduce the costs of facilities and travel, access talent irrespective of distance and deliver results even more productively than face-to-face teams. The business logic is clear, but this way of working does require different skills and a refreshed culture. Unfortunately, there has been too much focus on technology and not […]
In the past few weeks our blogs have been giving you a teaser of the juicy insights packed in our new white paper: Mastering virtual, matrix and digital teams – which we officially launch today. You can download free copies of the entire white paper or a series of shorter summaries of the research at http://www.global-integration.com/white-paper/ […]
What has interrupted you already today and what was the impact on your productivity? How long did it take you to disengage from your old task, deal with the issue, get back up to speed with the new one? (Reading this blog doesn’t count as a distraction, of course). As we become part of ever […]
The glue that holds teams virtual teams together is trust. This fact is overwhelmingly backed up by the research: a recent meta-analysis of 112 academic studies covering over 7,700 teams found that people’s trust in their colleagues within a team was significantly correlated with team performance, over and above their trust in the team leader […]
Leadership that is shared amongst team members or allowed to emerge from within the team leads to virtual teams that are more cohesive and effective, according to numerous recent studies. For example, one study used three dimensions of virtual distance (geography, culture and time) to look at how different configurations of virtual teams were impacted […]
Internal research carried out by outdoor clothing firm Patagonia found that their high performing teams were the ones who instigated regular check-ins and continuous feedback. But with many of our teams now rarely meeting face-to-face, how can we maintain this regular dialogue virtually? Technology can help: for example, online pulse tool 15Five prompts virtual team […]
Ideas, training & consulting for people who lead, manage or work in matrix, cross functional or networked organization structures.
Ideas, training & consulting for leaders, teams and individuals in virtual, remote and extended teams.
Ideas, training & consulting for people working in global or international organizations or partnerships, and across cultures or time zones.