When Taylor and Haws first invented the watercooler in 1906, little did they know that it would become such an essential part of our folklore about how people communicate in offices. Having worked as part of remote and virtual teams for the past 12 years, I have not stood by a watercooler for a long […]
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With the increasing complexity of products and services and many companies taking a more “horizontal” approach to providing value for consumers, this leads to increased need for collaboration to cut across the traditional functional silos. Many agile practices are also based around the idea of autonomous cross functional teams. On the other hand, according to […]
Last week we explored practical tips for setting up a virtual meeting for success. Here we share our top tips for influencing and inspiring action during the meeting itself – so there’ll be no participants sneaking off to check emails or make a cup of coffee – and you’ll have a committed group by the […]
The absence of normal visual cues and lack of opportunity to use well-rehearsed face-to-face skills can make influencing in the virtual meeting room feel much trickier. Many of us have fallen into the trap of staying in our comfort zone and ‘in control’ by uploading our usual mountain of PowerPoint slides and presenting at people […]
Over the past few months we’ve been blogging about how the digital revolution requires new ways of working across the organization – well that includes us as individuals too. So how can we pull all of these digital insights together and apply them to our day-to-day work? In terms of step 1, starting ‘outside in’ […]
There’s a lot of talk about improving our customers’ digital experience, and rightly so. However as employees, we are also customers of other digitally advanced companies. We have come to expect a similarly seamless digital experience at work – but are often left disappointed. “When we started this journey, we had a gap that existed […]
Crucial to the success in today’s digital world is being able to convert data to insights. Doing this effectively will give us an advantage over our competitors and can even become new services. For example, the French firm Babolat originally developed tennis rackets with sensors for quality control to check that the new rackets were […]
Start-ups like Dollar Shave Club are upending the FMCG industry by cutting out the middle men such as Unilever, P&G and retailers like Boots – and instead using the internet to sell direct to consumers. It is technology, an entrepreneurial mindset and their lazer-like focus on consumer needs that is enabling them to succeed – […]
At eBay they constantly tweet little parts of a beta version of their website to select users, get feedback and refine before launching across the board. Many customers enjoy giving feedback in return for early access to new features, and to feel part of the process of making something great. This kind of constant experimentation […]
You may have read about the “digital divide” between those who have ready access to computers and the Internet, and those who do not. Now we are observing the digital divide inside some of the world’s most successful companies as investment in digital hubs and new digital talent risks alienating existing managers and professionals. Digital […]
Ideas, training & consulting for people who lead, manage or work in matrix, cross functional or networked organization structures.
Ideas, training & consulting for leaders, teams and individuals in virtual, remote and extended teams.
Ideas, training & consulting for people working in global or international organizations or partnerships, and across cultures or time zones.