It’s the time of year for our annual client satisfaction survey. The results are always keenly anticipated by the team and announced at our global team meeting. Our objective is to continue to improve the way we work with and listen to our clients. The scores are now in and we are delighted that both […]
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Collaboration has been evolving to be more complex; from virtual, to matrix and now to digital teams At each step up in complexity, the rules of collaboration change. Our skills, way of working and corporate culture need to evolve – to keep up with today’s reality and to prepare for the inevitable next step. As […]
Our clients are on an accelerating journey to increasingly connected ways of working. Driven by technology and increased business integration they have moved from remote and virtual teams to matrixed and now digital ways of working. Join our free webinar to explore the latest research and thinking in leading this journey. At each step up […]
I am delighted to share the results of our 2017 Customer satisfaction survey. We asked just 2 questions that are widely used and correlate highly with overall satisfaction. Thank you if you were one of the people who responded from 38 organizations. Question 1 – Net Promoter Score – Probably the most widely used measure […]
We are an international training and consulting organisation; our European hub is in the UK but most of our business is delivered in continental Europe and beyond. I’m looking to hire another trainer later this year and I have a real dilemma on whether to do so and who to recruit – I would welcome […]
At our last global team meeting we took some time to review our purpose and vision. The spur to do this was a continuing evolution in the work we do and the feedback we received from our clients and participants. We took the time to reflect on this and also to think about what motivated […]
I moved house recently and it made me reflect on how a new physical environment makes it easier to change behaviors. One small example – we normally eat quite early on a Sunday and often have family around. When we moved we started thinking why we did this and it seems it dates from the […]
I’ve started work on my next book, the follow-up to Making the Matrix Work. I’m researching some of the topics in more detail and here is a photo of a stack of the articles I printed off that I found interesting over the last few weeks. As soon as I start to research a particular […]
I was talking to a client recently who had been given the job of looking at how they could improve their meetings. Meetings are where most collaboration happens, and meetings also drive a lot of travel and they are where decision-making happens. If we can get our meetings to work then we have an impact […]
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