The first ever team someone manages is now often a global, virtual, cross-cultural team. Quite a challenge. As a result all managerial onboarding should be infused with virtual working – not just a 30 minute slide deck tacked on at the end. Secondly, the move towards cross-functional, cross-organizational teams means it’s more important than ever […]
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Major cross-border business transactions have been jeopardized because of language and communication difficulties, with direct financial impact. One European outsourcing firm we’ve worked with shared that there’s a tendency for people to call up and involve those they are comfortable with and speak the same language as, rather than reach out to those that would […]
Actually you are a brand. Others’ evaluation of our performance and potential is a blend of performance, image and exposure. Our level of performance will always matter but it’s naïve to ignore the other two. This is even more relevant as we move to working in a much more virtual world, where people are much […]
I am delighted to share the results of our 2017 Customer satisfaction survey. We asked just 2 questions that are widely used and correlate highly with overall satisfaction. Thank you if you were one of the people who responded from 38 organizations. Question 1 – Net Promoter Score – Probably the most widely used measure […]
Ideas, training & consulting for people who lead, manage or work in matrix, cross functional or networked organization structures.
Ideas, training & consulting for leaders, teams and individuals in virtual, remote and extended teams.
Ideas, training & consulting for people working in global or international organizations or partnerships, and across cultures or time zones.