Matrix Organizations

Matrix organization structures reflect the reality of today’s external and internal business complexity. But the matrix structure itself solves nothing – it is the way people operate the structure that makes the matrix organization succeed or fail. We specialize in helping you build this people capability.

Over 30 years of learning about matrix management and matrix structures has identified some predictable pitfalls and we have developed ideas, consulting and training in how to deal with these. Here are 4 common ones that our clients experience

• Alignment – is an issue people always raise in a matrix structure. We have tools to support alignment but we also realise that if we could align perfectly we would not need a matrix – so how far should you align and when should you accept some ambiguity?

• Connected but not effective – matrix organizations are often set up to make organizations more flexible, to break down the old functions or geographic “silos” and encourage more cooperation across the business. Unfortunately we sometimes get what we ask for and then everyone is involved in everything and no one can make a decision or get things done. How can we be both connected and effective?

• Daily dilemmas – a matrix causes daily dilemmas; divided loyalties between multiple bosses, a pressure for both central control and local autonomy. The practical resolution of these dilemmas is carried out in the middle of the organization – not at the top. What knowledge, information and skills do these “matrixed middle” managers need to succeed and how do the managers at the top of the organization help or hinder this?

• Escalation - a lack of capability or confidence in people tends to lead to higher levels of escalation in matrix organization structures – this can lead to delay, cost and dissatisfaction – how can you increase practical empowerment in a managed way?

See more about the challenges of managing people in a matrix (including ideas, podcasts and cartoons) at our blog Life in a Matrix.

Listen to our podcast on matrix management - what is it? why use it? and what people management challenges does it cause?

Request a copy of our pdf document with an outline of our work in matrix management and a self diagnostic tool on skills for matrix management.

If you are implementing a new matrix structure and want to equip your people with the capability to make it work, or you want to improve the performance of people in your existing matrix organization take a look at our Matrix management training or call us now to discuss your specific needs.