Entries by Robyn Green

Want to be trusted? Just apologize.

Well not exactly; but maybe, says Robyn Green in our regular Matrix Monday Review. Recent research – published by Brooks, Dai and Schweitzer – conducted multiple studies to understand whether or not superfluous apologies increased or decreased trust.  The authors defined superfluous apologies as “expressions of regret for an undesirable circumstance that is clearly outside of […]

Can Trust be Overshadowed?

Can trust be overshadowed? The short answer is yes, it potentially can. I recently picked up a study done on the impact of trust in global virtual teams by Jarvenpaa, Shaw and Staples which provided some of the usual trust suspects but also highlighted another angle for me: that trust can potentially be overshadowed by structure.  […]