I am delighted to share the results of our 2017 Customer satisfaction survey. We asked just 2 questions that are widely used and correlate highly with overall satisfaction. Thank you if you were one of the people who responded from 38 organizations. Question 1 – Net Promoter Score – Probably the most widely used measure […]
About Laura Hall
This author has yet to write their bio.Meanwhile lets just say that we are proud Laura Hall contributed a whooping 5 entries.
Entries by Laura Hall
Merry Christmas from all of us here at Global Integration
In our work on complex matrix organisations we often hear about the challenge of creating goal clarity. Indeed, it can be challenging when you have multiple bosses and work on multiple teams to reconcile competing goals and prioritize accurately. However sometimes it’s much easier than this. We ask people in our workshops to name the […]
This blog is a reflection on leadership learning by a British Army Officer on an expedition that saw a team of 7 individuals complete a 210 mile trek across the Sierra Nevada Mountain range, with an ascent change of 24,000m, taking 13 days. At different parts of the trek the group experienced negativity within it […]
I was talking to a client recently who was looking for a behavioural assessment to identify people and behaviours that would be successful in managing their global matrix organisation. Our approach is to offer assessments around the situation to identify the context and the challenges that people face. However, we are sceptical about anyone’s ability […]
Ideas, training & consulting for people who lead, manage or work in matrix, cross functional or networked organization structures.
Ideas, training & consulting for leaders, teams and individuals in virtual, remote and extended teams.
Ideas, training & consulting for people working in global or international organizations or partnerships, and across cultures or time zones.