Articles

Building trust in increasingly challenging environments

Trust is essential to the success of complex organizations, yet building trust is becoming more challenging in matrixed, virtual and global organizations with limited face to face contact. This article looks at the three phases of trust and how to build it.

 

Source: Building trust in increasingly challenging environments, by Nicola O’Connell. Strategic Direction, vol. 25 NO. 7 2009 pp. 3-5

“You need to remember that the greater the pace of change,and environmental uncertainty, the more we need trust but the harder it will be to build,  maintain and repair. All managers should be aware of the value of trust and how to nurture it.”

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